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What happens if a payment is refused?

If, for any reason, a payment for your Premium subscription plan fails, you will receive an email notification, and your account will be suspended for a period of 30 days.

In the Subscription section on Bkool.com, you can modify your payment details or permanently cancel your subscription. Keep in mind that by taking this action, you forfeit any ongoing promotion.

Why couldn't the payment be processed?

There could be several reasons:

  • Insufficient funds in the payment method.
  • Card expiration or validity issues.
  • Other pending charges or authorizations affecting the available balance on your card.
  • The financial institution did not approve the monthly or annual charge.
  • Payment information provided on bkool.com does not match the information registered with your bank.

Once the issue with the card is resolved, what should I do?

Go to the Subscription section and update your payment details. Even if the payment method remains the same, you will need to re-enter the information.

I want to regain Premium status and maybe change the subscription plan.

If your subscription is suspended due to a failed payment and you want to reactivate it, you must permanently cancel it in the Subscription section of your profile. Keep in mind that by doing so, you reject the current rate. Later, you can switch to a new monthly, annual, or family plan if you wish.

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