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What is the refund policy for subscriptions?

Before the first payment of your monthly or annual subscription is charged, we will send you a reminder email.

Once the payment is made:

  • No refund of monthly subscriptions will be possible.
  • Regarding annual subscriptions and family plan, refunds are only possible within the first 14 days following the initial charge. You must contact through this form to request a refund of your annual subscription.

Remember that you can easily cancel your Premium subscription whenever you want. Just go to Bkool.com, navigate to Subscriptions within your profile, and click on the Cancel your subscription button.


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