If you notice during a session on your BKOOL Bike or trainer that the resistance isn't changing, please check the following:
First, make sure that your trainer is correctly plugged into the mains. If it is a Pro2, Go or Air, the LED should remain on. In the case of the Classic, which doesn't have an LED, make sure you can hear the internal movement of the motor when you connect the device.
Second, check that your trainer is correctly paired with the BKOOL application that you are using during the session (BKOOL Cycling, Fitness App, etc.). To do this, confirm that you can see power and speed data on the pairing screen.
Third, go into the BKOOL website and verify that your weight data is correct in your user profile, since an incorrect weight can affect the resistance applied by the trainer.
If your trainer is a Pro2 or a Go and you feel the trainer raise and lower resistance at random, it may have built up excess static electricity. In this case, follow the instructions in the following article: Recommended tires.
One of the consequences of a wireless communication failure between the trainer and the BKOOL application is that the loss of information results in gradients not being applied correctly. If this is the case, please follow the instructions in the following article: Lost connection.
Finally, if after doing the above checks you still think that your trainer is either not applying resistance or is applying it incorrectly, please contact us through our virtual agent, you just have to write "talk to an agent" and we will contact you as soon as possible to offer a solution.