To cancel your Premium subscription, you must first log in to our website with your username and password.
Access your profile on Bkool.com, click on your name at the top right, then on My subscription, and click on Unsubscribe, it's very simple. The subscription will end on the indicated date, and you won't receive any further charges.
If you have directly subscribed through the app, follow these steps to cancel:
App Store: https://support.apple.com/en-us/HT202039
Google Play: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid
Unfortunately, it is not possible to refund monthly subscriptions as stated in the Terms and Conditions of the service, we're sorry.
Subscriptions of any duration purchased through external channels to BKOOL, such as Decathlon, etc., are also non-refundable.
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