Hi there. How can we help you?

How can I cancel my Premium subscription?

To cancel your Premium subscription, you must first log in to our website with your username and password.

Access your profile on Bkool.com, click on your name at the top right, then on My subscription, and click on Cancel your subscription, it's very simple. The subscription will end on the indicated date, and you won't receive any further charges.

If you have directly subscribed through the app, follow these steps to cancel:

App Store: https://support.apple.com/en-us/HT202039 

Google Play: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid 

Unfortunately, it is not possible to refund monthly subscriptions as stated in the Terms and Conditions of the service, we're sorry.

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