Once you have verified that the ANT+ antenna is connected to one of the USB ports on your PC, check the following:
A. Are you using Garmin Express or Agent (or any other software that uses ANT+ technology, such as Adidas MyCoach, etc.) on that device? Close Garmin Express (it's incompatible with our Simulator) and turn off all other Garmin programs and processes on your computer. (Windows: Task Manager >> Applications/Processes // MAC: Activity Monitor). Also, make sure you're not using Garmin's USB ANT+. To use BKOOL Cycling, the Garmin Agent must be off; otherwise, the two programs may conflict with each other.
B. The ANT+ libraries may not be up to date on your computer..
Try installing the VC redist program from the following link.
link. Verify that the file name is VC_redist.x64 and install it.
Important: restart the computer once installed.
Open the Simulator. It should now detect the USB ANT+ and the ANT+ icon should be highlighted in white when you go into the "Pair the simulator" menu. After a few seconds, the trainer will be detected via ANT+.
C. If the above doesn't work, there could be a conflict in your computer's COM ports. Use another USB port or go into the Device Manager and look for the USB ANT+ Stick 2 in LibUSB. Right click and select Uninstall. Take out and reinsert the USB to install USB ANT+ again. You can also try restarting the computer after uninstalling USB ANT+.
D. If none of the above solve your problem, there could be an issue with the ANT+ antenna. In that case, contact us through the following form to start the warranty process.