My BKOOL Smart Bike is making a strange noise

The BKOOL Smart Bike is designed to operate silently. If you notice any strange noises, first check that the front and rear crossbars are properly tightened and that the handlebar and seatpost are firmly locked in place. If the noise persists, please fill out the following form, we recommend you to send us a short video where we can hear that noise and share with us your purchase ticket. We will contact you as soon as possible to offer a solution.