Hi there. How can we help you?

My time doesn't show up on the ranking

Please note that rankings can take several days to get updated sometimes.

In order to resolve the issue, please follow the instructions below: 

  • Check that you saved the stage when you were done. If so, you should have the session summary in your activity history on the BKOOL website.
  • Confirm that you finished the stage within the established dates to be able to enter the classification.
  • Try a second search in the stage classification. Remember to search by your profile name in BKOOL and filter by your category (MALE, FEMALE, etc.)
  • If your results still don't appear in the classification, go to our virtual assistant (question mark icon at the right bottom corner) and send us a link to the web page with the session summary from your activity history so that we can verify your time and include your ranking manually.
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