Online Store & warranties

Shipments

• What does the Bkool Smart Bike shipping and installation service include?
• Do I have to pay customs fees when I make a purchase on Bkool.com?
• How can I track my order?
• How long before I receive my order?
• Do I have to pay shipping costs when I buy from Bkool.com?

Warranties and Repairs

• How can I get my Bkool Smart Bike repaired?
• How can I get my Bkool trainer repaired?
• What can I do if I received a defective product?
• What can void the warranty on a Bkool product?
• What are the warranty conditions for Bkool products?

Store

• Is it safe to buy on Bkool.com?
• How can I track my orders on Bkool.com?
• Do I have to be registered to buy on Bkool.com?
• What happens if I buy a Bkool product outside authorized channels?
• Where can I buy Bkool products?

Payments

• What currencies can I use to pay for my order?
• How can I get an invoice for my purchase on Bkool.com?
• Can purchases on Bkool.com be financed?
• How can I pay for my orders on Bkool.com?

Returns

• Returns policy
• When will we refund the purchase price?
• How will we refund the purchase price?
• Who pays for the cost of returning a Bkool Smart Bike?
• Who pays the cost of returning a trainer or accessory?
• How do I return a Bkool Smart Bike?

See all 9 articles

General Conditions and Privacy

• Privacy policy
• General Terms and Conditions of Use

Contact

• How can I contact the Bkool customer service team?